FAQs


How much is shipping?

First Class USPS shipping with tracking is $3.99 and FREE when you buy 5+ cards!

 

Do you sell Stamps?

Yes! We sell U.S. Postal Forever Stamps at cost, click to purchase!

 

What is the turnaround time for my order? 

We process and mail the cards within 1 business day of your order.

[Insider Tip] Orders placed before 11AM EST Monday - Friday (excluding federal holidays) are shipped the same day!

 

If I make a mistake with my order or have a complaint, who do I contact?  

Contact us easily by replying to your confirmation email or emailing us at hello@cheernotes.com!

  

How do you select your designers?

We seek out diverse designers that create cards that speak to diverse communities, specifically communities that are often overlooked in traditional card aisles. Learn about our current artist partners. We're always excited to get suggestions about artists and topics, please share your ideas. If you would like to learn how to have your designs on CheerNotes, click here!

 

Do you still print custom internal messages and send the card on my behalf?

We temporarily paused that service to act on customer feedback. Join our newsletter list to be the first to know when we relaunch that service! 

 

Other questions? 

We'd love to hear from you! Send us a message through our Contact Us page or directly to our email at hello@cheernotes.com.

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